1. Overview

This Refund Policy outlines the terms and conditions under which refunds are issued for the IPTV services provided by Pixel x Stream TV (“Pixel x Stream TV”, “we”, “us”, or “our”). Our goal is to provide transparency in our refund process while ensuring customer satisfaction and upholding fair business practices.

2. Refund Eligibility Period

• Seven-Day Refund Policy: Customers who subscribe to our IPTV services are entitled to request a full refund within seven (7) calendar days of their initial subscription purchase. This refund period ensures that users have ample time to evaluate our services risk-free.

3. Conditions for Refund

• Submitting a Refund Request: To initiate a refund, customers must contact our support team within the seven-day window. Please include your name, account details, and a brief explanation for the refund request to help us process it smoothly.
• Non-Transferability: Refunds are strictly applicable to the original subscriber and cannot be transferred to another individual or account.
• Payment Method: Refunds will be issued to the original payment method used during the purchase. Alternative payment methods are not accepted.
• Processing Time: Once a refund request is approved, the refund will be processed within 5-10 business days. However, this timeframe may vary depending on the customer’s bank or payment provider.

4. Non-Refundable Circumstances

• Subscription Renewals: The seven-day refund policy only applies to the initial subscription purchase. Renewals of existing subscriptions are not eligible for a refund.
• No Partial Refunds: We do not provide partial refunds for unused portions of the subscription period once the seven-day eligibility period has passed.
• Technical Issues: If you are experiencing technical difficulties, we recommend contacting our support team before requesting a refund. We are dedicated to resolving any issues that fall within our control to ensure uninterrupted service.

5. Cancellation of Service

• Subscribers who wish to cancel their service after the seven-day refund period has expired must follow the cancellation process outlined in our Terms of Service. No refunds will be provided for cancellations made outside the refund eligibility period.

6. Contact Information

For refund requests or any questions regarding this Refund Policy, please reach out to our customer support team:

Email: support@pixelxstreamtv.com

7. Policy Updates

Pixel x Stream TV reserves the right to amend or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website or notifying customers. We encourage you to review this policy regularly to stay informed of any updates.